Q: Can I get a discount if I purchase Zendio for my entire office?
A: Pending

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Q: I am trying to install Zendio on Windows, and I keep getting an error message saying that the installer is corrupt. What can I do?
A: There may have been an error in the transmission of the installer causing it to become corrupt while it was being downloaded. Delete the installer that you have already downloaded and clear your browser's cache, then try downloading it again. Also make sure that you are not using any download managers or download accelerators as they have been known to produce these errors

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Q: I can't install Zendio. What's wrong?
A: The three most common cases for failure to install are:

Unsupported configuration.
Make sure that you are running a supported hardware and software configuration. Zendio requires the following system requirements:

• Windows XP, Vista, Windows 7 (32 or 64bit)
• Outlook 2003 or Outlook 2007

.NET Framework is not installed
Your computer doesn't have the .Net framework installed, and it isn't connected to the internet when you try to install Zendio, so Zendio can't install the .Net framework.

No Internet Connection
You must be connected to the Internet in order to use Zendio.

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Q: Is Outlook Express supported?
A: No, we do not support Outlook express.

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Q: Does Zendio work with mail clients other then Outlook?
A: Zendio is an add-in for MS Outlook. However, if you use an email system that allows you POP access Like Gmail you can easily use MS Outlook to connect to that mail account. Once that email account is set-up with MS Outlook you can use Zendio to track those emails also. For more information on how to set up POP accounts in MS Outlook please see this link.

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Q: What are the system requirements for Zendio
A: Windows XP, Windows Vista, or Windows 7 (x86 or x64)
Outlook 2003 or Outlook 2007

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Q: How do I purchase Zendio
A: There are multiple ways to purchase your copy of Zendio:

1. If do not already have a Zendio account, open your browser and navigate to the page https://www.zendio.com/purchase_zendio_email_tracking_add_in fill out the order form, download and install the file.
2. If you are using Zendio in Trial mode and would like to purchase the full version select one of the following options:
1. Click the “Purchase Zendio” button on the main Outlook toolbar. This will log you into your account where you can complete your purchase of Zendio.
2. Click the “Purchase Zendio” button in the Zendio Options section on the New Message toolbar. This will log you into your account where you can complete your purchase of Zendio.
3. Click the Zendio icon located on your main Outlook toolbar to login to your Zendio account home page. Then click the “Buy Now” Button at the top of the page to complete your purchase.
   

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Q: I have downloaded Zendio and cannot find the file to run the installer.
A: TBD

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Q: Does it matter which version of Zendio I use?
A: Yes. Using the most recent version of Zendio allows users to enjoy the best program functionality. Bugs reported in older versions have been fixed for our latest version To download Zendio, please visit http://www.zendio.com/update or login to your account and click the link in the lower right part of the screen. The Zendio program will automatically notify you if there is a new version available when you start outlook.

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Q: How do I change the password associated with my Zendio account?
A: You may change the password associated with a given account by doing the following:

• From Outlook’s main window click the Zendio button on the toolbar.
• Click the toolbar button labeled “Password”. Type your current password, your new password and then confirm the new password. Once that is completed click the “Change Button”

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Q: Can I change the email address associated with my Zendio Account?
A: Yes, follow these steps:

• From Outlook’s main window click the Zendio button on the toolbar.
• Click the “Account” button on the toolbar
• Type the new email address that you would like to use in the Email Address field
• Click “Save Changes”

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Q: How do I get an account statement for my account?
A:

• From Outlook’s main window click the Zendio button on the toolbar
• Click the “Billing” button on the toolbar
• Update the information on the page.
• Click “Save Changes”

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Q: How do I find an old read receipt?
A:

• From Outlook’s main window click the Tracking button on the Zendio toolbar.
• In the Search box type a word or phrase that is relevant to the read receipt that you are searching for usually, email address and click “search”.

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Q: How do I use the data in the Analytics Tab?
A: This data can be used a number of ways. For instance when you email someone you can check to see how long that person typically takes to open their emails. This way you can figure out how long to wait before you follow-up with that person.

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Q: Why does the map sometimes say “there are no results”?
A: This is because we were unable to accurately determine the remote IP address of the recipient’s computer.

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Q: Can the map tell where the person is located?
A: Yes and no. We use IP geolocation technology to determine the approximate location of the recipient. The IP address usually maps to where the ISP of the user is located. In most cases this is the city and state of where the recipient is connecting to the internet. However, we do not suggest that you rely on this data to tell you definitively where the recipient is.

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Q: How do I create a stationery?
A: From MS Outlook click the “Stationery” button on the Zendio toolbar:

• Click “Create new”
• Select a template
• Insert all the information that you would like to include e.g. picture, logo, colors and contact information.
• Click “Save”

Once you have saved your stationary it will be available from the “New Message” by clicking on the Zendio tab. Select the Stationery Icon and chose the newly created stationery from the menu and it will automatically be applied each time you send a new message.

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Q: Why can’t I see my stationary when I am composing my message?
A: Stationery’s are applied once you send your message. This allows the stationery to be sent out, as designed without the possibility of being altered when you are typing your email message. If you would like to see how the email looks with the stationery, prior to sending just click the “Preview” button in the Zendio Options section on the new message window.

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Q: My Company requires me to have a disclaimer on every message that I send. Does Zendio support this?
A: Yes, simply click the “footer” button when in the stationery creator. This will allow you to have a custom disclaimer in the footer area of your stationery.

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Q: I cannot find a stationery the fits my needs. Can you create a custom Stationery for me?
A: Yes, please contact customer service at 1-888-362-xxxx or email us at customerservice@zendio.com

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Q: How will I be billed for Zendio
A: We accept all major credit cards as payment (Visa, MasterCard, AMEX andDiscover ). Zendio is a monthly subscription. Your credit card will be automatically billed each month until the account is cancelled. XL Technologies, LLC is the company name that will appear on your credit card statement.

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Q: Can I pay with Paypal?
A: No. Presently you can only pay by credit card through the secure Zendio payment gateway.

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Q: Can I be invoiced for the monthly fee or pay with a check?
A: No. Presently you can only pay by credit card through the secure Zendio payment gateway.

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Q: What will appear on my credit card statement?
A: Your credit card statement will show a charge from "XL Technologies LLC".

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Q: How do I enable read and/or link tracking on my email messages?
A: To enable read and/or link tracking on a message, enable the “Track Email” and/or the “Track Links” under the Zendio Options section on the new message toolbar. The new message, all future messages, replies and forwards will default to your current selections. If the selections need to be changed at any time simply select the button(s) to disable the specific tracking.

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Q: How does Zendio track when someone opens my email or clicks a web link in my email?
A: Zendio embeds a small snippet of code into your emails prior to sending them. This allows us to tell that the message/link was opened, when it was opened, what time it was opened and the approximate location of the recipient.

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Q: Why are some emails unable to be tracked?
A: In order for an email to be tracked the recipient’s mail client must be able to render HTML emails. Most modern day email clients can do this. However, certain older mobile email clients do not support HTML email. Therefore Zendio is unable to track those emails.

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Q: Do you send the emails via your server
A: No, at Zendio your privacy is important to us. We DO NOT transmit the content of your emails to our server. The only information that we store is the subject, date and time the email was sent, and who the email was sent to. All the emails that you send go directly through your email account.

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Q: What is the difference between Outlook read receipts and Zendio?
A: Outlook read receipts only work if you are sending to a recipient that is also using Outlook and requires the recipient to allow the email to be tracked. Zendio will allow you to track when an email gets opened on just about every major email and modern day mobile phone without the recipient knowing that you are tracking the email.

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Q: What does the email open graph represent in the Zendio inbox?
A: This graph represents what times a particular recipient opens their email. By knowing this you can send emails based on when you are most likely to get a quick response. You can also use this information to follow-up with a particular recipient. For example, Robert usually reads his email at 10 am and 3pm therefore, if I want to contact Robert I should do it at those times.

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Q: Does Zendio work with other Outlook plugins?
A: In general, yes! We've tested Zendio in combination with many popular Outlook plug-ins. Unfortunately we can't test every Outlook plug-in, so if you run into a plug-ins where there are problems, let us know by contacting support.

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Q: Does Zendio work on 64 bit versions of Windows? What about Windows 2000?
A: Zendio supports 64 bit versions of Windows Vista and Windows 7. However, Zendio has not been tested and is not supported on Windows 2000 Or Windows XP x64.

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