This page contains some of the most frequently asked questions and answers

Q: Does Zendio work with mail clients other than Outlook?
A: Zendio is an add-in for MS Outlook. However, if you use an email system that allows you POP access Like Gmail you can easily use MS Outlook to connect to that mail account. Once that email account is set-up with MS Outlook you can use Zendio to track those emails also. For more information on how to set up POP accounts in MS Outlook please see this link.

---

Q: I can't install Zendio. What's wrong?
A: The three most common cases for installation failure are:

1. Unsupported configuration.
   Make sure that you are running a supported hardware and software configuration. Zendio requires the following system requirements:
   • Windows XP, Vista, Windows 7 (32 or 64bit)
   • Outlook 2003 or Outlook 2007, (2010 32bit only)
2. .NET Framework is not installed
   Zendio needs .NET to run. If this software is not installed, Zendio will attempt to connect to the internet and automatically install this program. Your computer must be connected to the internet in order for .NET to install.
3. No Internet Connection
   You must be connected to the Internet in order to install and use Zendio.

---

Q: I am trying to install Zendio on Windows, and I keep getting an error message saying that the installer is corrupt. What can I do?
A: There may have been an error in the transmission of the installer causing it to become corrupt while being downloaded. Delete the installer that you have already downloaded and clear your browser's cache, then try downloading it again. Also make sure that you are not using any download managers or download accelerators as they have been known to produce these errors.

---

Q: Does it matter which version of Zendio I use?
A: Yes. Using the most recent version of Zendio allows users to enjoy the best program functionality. Bugs reported in older versions are fixed for our latest version. To download the most recent version of Zendio, please visit http://www.zendio.com/update or login to your account and click the link in the lower right part of the screen. The Zendio program will automatically notify you if there is a new version available when you start Microsoft Outlook.

---

Q: How do I download Zendio again?
A: If you need to download Zendio again for any reason just click this link http://www.zendio.com/update

---

Q: How do I cancel my Zendio Account?
A: To cancel your Zendio account you need to send an e-mail to customerservice@zendio.com with your customer ID or login email address. You will receive a confirmation e-mail to confirm that your account is canceled.

---

Q: How does Zendio track when someone opens my email or clicks a web link in my email?
A: Zendio embeds a small snippet of code into your emails prior to sending them. This allows us to tell that the message/link was opened, when it was opened, what time it was opened and the approximate location of the recipient.

---

Q: Will notifications work if my email recipient uses something other than Microsoft Outlook (i.e. Gmail, Yahoo mail, etc.)?
A: Yes, you will receive tracking notifications when sending emails to (most) recipients that use clients other than Microsoft Outlook.

---

Q: Do you send the emails via your server
A: No, at Zendio your privacy is important to us. We DO NOT transmit the content of your emails to our server. The only information that we store is the subject, date and time the email was sent, and who the email was sent to. All the emails that you send go directly through your email account.

---

Q: How do I enable read and or link tracking on my email messages?
A: To enable read and or link tracking on a message, enable the “Track Email” and/or the “Track Links” under the Zendio Options section on the new message toolbar. The new message, all future messages, replies and forwards will default to your current selections. If the selections need to be changed at any time simply select the button(s) to disable the specific tracking.

---

Q: What is the difference between Outlook read receipts and Zendio?
A: Outlook read receipts only work if you are sending to a recipient that is also using Outlook and requires the recipient to allow the email to be tracked. Zendio will allow you to track when an email gets opened on just about every major email and modern day mobile phone without the recipient knowing that you are tracking the email.

---

Q: Can I use the email tracking functions without creating custom stationery?
A: Yes, the stationery function will only be set in motion if you create a new stationery template and activate the stationery function.

---

Q: What’s the difference between Microsoft Outlook read receipts & Zendio email tracking notifications?
A: Zendio Email Tracking Notifications:

• Allow you to track when an email is opened on most major email clients including Gmail, Yahoo Mail, and Hotmail (Microsoft Outlook can only track emails sent to other Microsoft Outlook users)
• Allow you to track when an email is opened from most mobile phone devices
• Does not require the recipient to click a read receipt in order for you to receive a tracking notification

---

Q: Does Zendio work with other Microsoft Outlook Add Ins?
A: Yes, we've tested Zendio in combination with many popular Microsoft Outlook add ins and have not seen any conflicts. Unfortunately, we cannot test every Outlook add in, so if you run into an add in where there is a problem, please let us know by contacting support.

---

Q: My Company requires me to have a disclaimer on every message that I send. Does Zendio support this?
A: Yes, simply click the “footer” button when in the stationery creator. This will allow you to have a custom disclaimer in the footer area of your stationery.

---

Q: Can XL Technologies see the content in my email? Is it transferred or saved on the XL Technologies server?
A: No one at XL Technologies can read your emails since they never pass through our servers.

---

Q: Can I access my tracking information if I have the tracking function clicked off
A: Yes. All of your past tracking data is available to you at anytime in your Tracking Inbox.

---

Q: I cannot find a stationery the fits my needs. Can you create a custom Stationery for me?
A: Yes, please contact customer service at 1-888-993-6346 or email us at customerservice@zendio.com

---

Q: Can I use the custom stationery without using the email tracking functions?
A: Yes, simply open a New Email template. Under the Message tab there are Track Email and Track Links buttons. These can be clicked on or off to your preference, changing the settings for all emails that you send out.

---

Q: What are the system requirements for Zendio
A:

• Windows XP, Windows Vista, or Windows 7 (x86 or x64)
  
• Outlook 2003, Outlook 2007, Outlook 2010 (x86 only)

---

Q: Does Zendio work on 64 bit versions of Windows? What about Windows 2000?
A:

• Zendio supports 64 bit versions of Windows Vista and Windows 7
• Zendio is not supported on Windows 2000 Or Windows XPx64

---

Q: If I use a mail client other than Microsoft Outlook can I download and use Zendio?
A: Currently, Zendio can only be downloaded and used by Microsoft Outlook users.

---

Q: Is Outlook Express supported?
A: No, we do not support Microsoft Outlook Express at this time.

---

Q: Can I get a discount if I purchase Zendio for my entire office?
A: We have various options for office discounts. For more information call us at 1-888-993-6346

---

Q: How do I purchase Zendio
A: There are multiple ways to purchase your copy of Zendio:

1. If you do not already have a Zendio account, open your browser and navigate to the page https://www.zendio.com/purchase_zendio_email_tracking_add_in fill out the order form, download and install the file.
2. If you are using Zendio in Trial Mode and would like to purchase the full version select one of the following options:
1. Click the "Purchase Zendio" button on the main Outlook toolbar. This will log you into your account where you can complete your purchase of Zendio.
2. Click the "Purchase Zendio" button in the Zendio Options section on the New Message toolbar. This will log you into your account where you can complete your purchase of Zendio.
3. Click the Zendio icon located on your main Outlook toolbar to login to your Zendio account home page. Then click the "Buy Now" Button at the top of the page to complete your purchase.

---

Q: How will I be billed for Zendio
A: We accept all major credit cards as payment (Visa, MasterCard, AMEX and Discover ). Zendio is a monthly subscription. Your credit card will be automatically billed each month ($ 9.95) until the account is cancelled. XL Technologies, LLC is the company name that will appear on your credit card statement.

We currently do not take payment via check, money order, or cash. We do not send monthly invoices or accept any payments by mail.

---

Q: Can I pay with Paypal?
A: No, currently you can only pay by credit card through the secure Zendio payment gateway.

---

Q: Can I be invoiced for the monthly fee or pay with a check?
A: No. Presently you can only pay by credit card through the secure Zendio payment gateway.

---

Q: What will appear on my credit card statement?
A: XL Technologies, LLC is the company name that will appear on your credit card statement.

---